I am a subscriber of MGTS, I am complaining that for exactly 7 days we have had a problem with Internet speed (despite the fact that the tariff " profitable internet"). Every day, contacting MGTS operators by phone about the fact that there is no Internet or very low speed, the master (MGTS) replaced our modem, after which he checked the Internet speed and the computer itself. According to the master, there are no malfunctions or problems on our part with the connection, the speed corresponded to the tariff (60Mb), the master explained that if problems with the Internet speed arise again, then you need to contact MGTS again, that most likely there are problems at their station. Not even 2 hours have passed since the installation of the new modem. The Internet speed dropped again to the following coordinates: Ping 145ms, incoming speed - 12.20 Mbits, outgoing speed - 11.13 Mbits. I called MGTS, explained the whole situation, they accepted my request No. 9901606 and confirmed that they had it. There are problems at the station. They promised to fix the problems at the station, but the issue has not yet been resolved.
I ask for your assistance in solving this problem.
MGTS 04/04/2020 10:43
Dear ruslannik!
Good afternoon Send us an email [email protected] your subscriber number, describing the situation in detail. We will check the situation and try to help.
04.04.2020 0:45
Company response
Company response
On January 29, having filled out a form on the MTS website, I submitted an application to connect to the “all MTS Super TV” tariff (mobile communications + home Internet + TV) under the “Cyber Monday” promotion (the first month is free, from the 2nd to the 6th - 50% discount, then - 950 rubles per month).
The next day, the mts company called me back, and we agreed on a technician to come to install all the necessary equipment on February 15th.
On February 15, as agreed, the master came and installed everything necessary equipment, and from that day I began to use all communication services at the new tariff.
Services under this tariff are provided jointly by MTS and MGTS. The first is responsible for mobile communications, the second is for home Internet and television.
All expenses for this tariff, including expenses for home Internet and TV, must be debited from the balance of the MTS mobile phone. From the MGTS side, as representatives of both companies assured me, no invoices should be received for payment.
Imagine my surprise when I discovered that for the first month of using the tariff, the MGTS company still charged me expenses (for the period from February 15 to February 29). Firstly, as I already said, the first month of using the tariff should have been free. Secondly, all expenses must be debited from the mobile phone balance.
Starting from the second month, everything fell into place, and expenses began to be written off from the mobile phone balance (the first write-off was on March 15 - exactly a month after I started using communication services), but it is unclear where the expenses for the first month came from continue to be displayed in the form of my debt in MGTS personal account.
Starting from March 3, I regularly contacted MGTS with a request to understand the origin of these expenses. Almost a month has passed since then (!), but still no one in the company has yet resolved my issue. I have already exhausted all possible options for interacting with the company - I wrote to the chat several times, called the support service many times, with zero results. Each time they pretend that they have heard about the problem for the first time, then they promise to resolve the issue, they draw up an application, the consideration of which ends in nothing, and so on again and again...
I simply have to warn potential MGTS subscribers - think carefully before contacting this company. Tempting tariffs actually turn into an absolutely boorish attitude. If something goes wrong (and in my experience, something always goes wrong...), you will definitely not receive any help from the support service (if, given everything that is happening, you can even call it that...) . This attitude towards clients causes nothing but irritation and utter disappointment.
MGTS 04/02/2020 10:06
Dear nikita_b!
Hello! Send by email [email protected] your MGTS number and a link to the review, we’ll check the information.
01.04.2020 22:50
Company response
Company response
Transferred numbers from MTS to MGTS. These are child structures. During the translation they told me that I could use SIM cards right away. He explained that I didn’t need this until the transfer and asked me to confirm that there was no charge for this before I started using it. However, the valiant managers of MGTS need to make a plan and they don’t care if it’s at your expense. They activated the cards for me. Tariffing began 14 days before the actual start of use. I've been fighting for a week now. Yesterday they called and said that the complaint was recognized as justified and there would be a recalculation, but today everything was returned back and the tariff again exceeds actual use by 14 days. Beware, like the parent company MTS - these are scammers!
Sergo72 03/14/2020 11:15
The issue is resolved. Thank you for this. However, a residue remained.
MGTS 03/14/2020 10:51
Good afternoon Send by email [email protected] your MGTS subscriber number, we will check it.
14.03.2020 0:34
Company response
Company response
I have been using the Internet from MGTS for several years now. In general, I am satisfied with the provider, but I noticed certain shortcomings.
1) the declared speed is observed, but only via wire. On the old router, Wi-Fi is only 2.4 GHz, and the connection stability on it is not very good, you can’t even make normal calls through mobile applications(as a rule, the person I’m calling becomes difficult to hear and the sound is interrupted). I even have to mobile phone connect via wire to the computer, then the connection is good. I made repairs, installed Ethernet sockets, so Wi-Fi is not very important for me, I don’t even need to replace the router. I am writing simply so that other users understand that over Wi-Fi the quality of communication is usually much worse, and it is pointless to complain about low speeds and interruptions.
2) connection stability is good, although users on social networks quite often complained about glitches, I haven’t encountered them at all lately. But what’s annoying is that I lost my IPv6 address since the new year, but for most users it works. I think that I will have to connect to my home Internet from outside (there is IPv6 outside), and because of this it is expensive to take a static IP. And on some sites, verification messages pop up due to a large number of requests from one IP, which is not the case on IPv6.
3) there are favorable tariffs for mobile communications (649 rubles for 200 Mbit/s Internet + 2 GB mobile traffic + 350 minutes). There is a similar tariff with unlimited internet. But the strange subscription fee of 214 rubles for a home phone, which is rarely used, is annoying. On mobile phones, the subscription fee includes a package of minutes, but here for some reason it doesn’t. Mobile communications developed at a fairly rapid pace, but the principle of setting the tariff for a landline phone froze for decades, and a landline phone became much more expensive than a mobile phone. I’m thinking about turning it off, but my mother needs to go, the number is registered to her. Or leave it as a backup communication channel - mobile communications Our house is not very good, and the tariffs are cheaper now, and then they may become more expensive. Although, on the other hand, MGTS works through MTS, and MTS mobile communications are better than other operators in that they have “goodies” that other operators do not have, for example, an application for calls with free calls within the network - within the operator’s network, and not just inside the application, or the same IPv6. And I use it a lot at the dacha, and the quality of communication there got better last year. But Online/Rostelecom has a home phone without a monthly fee.
It would be better to include a home phone in a package with a discount, or include a package of minutes in a tariff with a minimum monthly fee, or remove this fee altogether. There must be some advantages to a home phone over a mobile phone, especially since radio link resources are more limited than optics.
N********@vyalceva.net 03/16/2020 19:48
MGTS 03/08/2020 9:55
Dear n*******@vyalceva.net!
Good afternoon Thanks for your feedback!
On all tariff plans, the speed stated is for a wired connection.
The IPv6 protocol is provided in test mode, so it does not work for all subscribers.
A fee of 214 rubles/month is charged for using the line and its maintenance.
Internet from the MGTS operator means high data transfer speeds and stable access. However, sometimes users have problems with low Internet speed. Let’s look at what to do in this case in more detail.
First of all, you need to check the speed of your connection. To do this, connect your computer to the router with a cable.
Before you start the test:
1. Disconnect all devices from the ONT router except the one you are testing on.
2. Close or temporarily pause security software, antiviruses (Kaspersky, Avira and others), firewalls (software network filters, such as Windows Defender, Windows Firewall).
3. Close programs that generate network activity, including:
You can check the speed of your wired connection using the service http://speedtest.mgts.ru/. To ensure objective results, we recommend performing the test several times.
Data transfer via wireless network may be lower than cable. This is due to the nature of radio wave communication. Walls, ceilings, Bluetooth and household appliances interfere with it: this is why the Internet speed may be low on a laptop, but normal on a desktop computer connected via cable. The maximum speed over Wi-Fi can be measured if you approach the ONT router with your device at a distance of no more than 1-2 meters.
If testing does not reveal any problems with data transfer speed, but slow Internet is interfering with your network experience, try the following methods.
Reboot your devices
Rebooting your modem, router or computer can solve the problem with low internet speed. After a reboot, the RAM of the devices is cleared, drivers and systems are restarted. Slow Internet may be a result of increased load on the channel occupied by your wireless network. When you reboot, the router will automatically switch to a freer channel.
Check if other sites are working
A low Internet connection speed may have nothing to do with it: failures or technical work on the server where the site is located slows down its operation. If only one portal loads poorly, and the others (for example, mgts.ru) work stably, try visiting it later.
Check your router's bandwidth
Sometimes low Internet speed is a consequence of the low bandwidth of your router. Sometimes it can be adjusted in the settings:
1. Enter the address 192.168.1.1 in the search bar of your browser.
2. Log in using the user-user login-password pair.
3. In the wireless network settings, you need the “Maximum data transfer speed” item.
4. Set the highest possible value and confirm the changes.
If your router is not designed to work with a large amount of information, you will have to reduce the load on it or purchase a more powerful model.
Clear cookies
Cookies are temporary files that the computer stores to speed up the loading of Internet pages. If there are too many of them, it may make the device difficult to operate. To delete cookies in Google browser Chrome:
1. Open the program and left-click on the icon depicting a white arrow in a red circle.
2. Select Settings from the pop-up menu.
3. On the left side of the screen, open the “Advanced” section, and then “Privacy and Security”.
4. Clear history and delete temporary files.
Please note: deleting cookies will result in you having to re-enter your logins and passwords on most sites.
Check your network card drivers
Low Internet speed on a laptop while a desktop computer is operating normally indicates a problem with the device itself or its components. In particular - with a network card or its software(driver). In modern operating systems, driver updates occur automatically. Make sure you have the latest version of your network software installed:
1. In the search, find the “Device Manager” application and open it.
2. Select the “Network adapters” section.
3. In the menu that opens, find your network card.
4. Right-click on its name and select “Update”.
5. A window will open where you need to select automatic search for updates.
6. If you downloaded network drivers yourself, update them manually.
Scan your computer for viruses
Slow Internet speeds can be the result of viruses and malware. To rule out this option, run a device scan. This can be done in several ways:
1. Using the standard Windows Defender program. Go to: Start\Virus and Threat Protection\Current Threats\Scan Settings. Set the scan type and run it.
2. Using online services. Download the file with the current virus database from the developer’s official website and run the scan. Popular scanning programs include Microsoft's Security Scan Tool, Kaspersky Lab's Virus Removal Tool, or Dr.Web's CureIt.
3. Run a scan with your antivirus.
Check your DNS settings
A DNS server is a computer that stores information about the correspondence between a site’s domain name (for example, mgts.ru) and its numeric address. Before opening a site, the browser contacts such a server. Slow Internet speeds may be due to high load on your DNS.
To do this:
1. Right-click on the Internet icon on the taskbar at the bottom of the screen.
2. Select “Open Network and Internet Settings.”
3. In the new window, click on “Configure adapter settings”.
4. Right-click on the icon of your network device and select “Properties”.
5. In the window that opens, select the “TCP version 4 (TCP/IPv4)” component. Click Properties.
6.Check the “Automatically obtain dns” or “Use the following DNS server addresses” checkbox and set the preferred address to 62.112.106.130, and the alternative address to 62.112.113.170. These are MGTS servers.
Today it is difficult to imagine your life without the Internet. Some people need it for study or work, others need it to keep abreast of what is happening in the world, and for others it helps them improve themselves or just have fun. Regardless of what you use the Internet for, it is quite obvious that you would like such a connection to be of good quality, function without interruptions and at a decent speed. And, it would seem, how could this happen differently today? Reviews from thousands of people confirm that it can. Some experience serious difficulties using the Internet connection and would like to change providers to receive better services. Others are not satisfied with the cost tariff plan, and they would like to find a company that will provide services under the same conditions, but only at a lower cost. All these complaints and wishes are understandable. If the client invests his cash In order to be able to use this or that service, he must receive it of appropriate quality. However, unfortunately, not all providers think this way. Many seek to make maximum money from subscribers, while deceiving them. In an effort to avoid such cooperation, many choose to connect to the MGTS Internet. Why do so many people prefer this particular provider? How is MGTS Internet configured? What tariffs and service packages does the company offer? What is maximum speed Internet connection that the organization in question is willing to provide? What do reviews tell you about the features of connecting and subsequently using the Internet from this company?
To understand all these issues, we will consider in detail the principles of operation of MGTS, its offers for subscribers, as well as customer feedback on the quality of the services provided to them. This will help you form your own opinion about the company in question. Be careful.
MGTS began its activities at the end of the nineteenth century. It was then that the Moscow City Telephone Network was officially founded. In just twenty years, about 17 thousand people became its subscribers. Over the next decades, the company actively developed and improved in the field of providing communication services. Already in 2004, a radical modernization of the MGTS functioning system was carried out. It was then that the company made the Internet an accessible service for hundreds of thousands of Russians.
Today, MGTS Internet services are available to absolutely everyone. The organization even specifically conducts training courses to improve the Internet literacy of older subscribers, which allows them not to limit themselves in using the Internet and self-development.
What else the company has done recently:
Already today, Internet and television services from MGTS have become incredibly popular. The company is actively developing and improving for the benefit of its users.
The company in question provides its customers with uninterrupted unlimited access to the Internet. What makes the services of this organization unique is modern technology, which allows you to use the Network at a colossal speed - 500 Mbit/second MGTS Internet speed. The company has sufficient technical equipment to maintain a connection to the Network of its subscribers without interruptions, at a stable speed, regardless of the time of day. The latest technologies used allow us to keep the quality of communication at a fairly high level. Now using the Internet has become more comfortable than ever.
Reviews highlight the following advantages of MGTS Internet:
Hundreds of thousands of customers have found the above information to be a sufficient argument to become subscribers of the company in question.
Many people decide to use the Internet from MGTS (Moscow) because the tariff offers seem quite advantageous to them. Especially when you compare them with competitors' offers.
Available Internet tariffs from MGTS:
Others like plans with daily pricing. But what if the connection is intermittent or the actual speed does not correspond to that stated in the tariff? The best solution is the following: contact Internet technical support from MGTS for help. The specialists working there will be able to provide you with all necessary information, will advise and help solve the problem. Therefore, this opportunity should not be neglected.
What if you want to use the services of the company in question, but none of the stated tariffs suit you? Contact MGTS employees using feedback and discuss the current situation. It’s safe to say that the company’s managers will be able to offer you a suitable option. After all, the company’s goal is to earn a good reputation among its subscribers with its high-quality services.
Why do many people prefer unlimited Internet from MGTS? Because the company in question provides its customers with many opportunities to save money. Connecting to the Internet from MGTS can be carried out using a variety of promotional offers, which allows subscribers to save their money. What promotions are relevant today?
All this has already attracted thousands of subscribers to the Internet from MGTS. Services of this kind make such pleasant promotional offers unique and popular. Perhaps some of the above will interest you too.
If several services are activated at the same time, the subscriber is entitled to a discount. For the convenience of users, MGTS has prepared Internet packages that consist of combinations of services in various variations. These may be packages that include Internet connection, digital television and mobile communications. The wider the combination, the greater the savings. So, what service packages are available that include MTS mobile communications, MGTS Internet and television? The following proposals are currently valid:
The variety of available Internet tariffs from MGTS (Moscow) will allow everyone to choose the service package that suits them best. Perhaps you too will find something suitable among the described assortment.
How can you pay for the use of MGTS home Internet service? There are several available ways. Let's consider them further.
The following are particularly highlighted:
The company has done everything possible to make the payment procedure as simple as possible. You can choose any of the methods listed above. Now funds arrive in your account as quickly as possible: from instant credit to three business days. Moreover, if you have a debt and the provision of the service has been suspended, then after a period of half an hour to two hours after payment, the blocking of the service will be automatically lifted. You will not have to notify the company in any way.
Proper use of MGTS home Internet will help you take care of the environment. How? The company says that about 288 tons of paper are used annually to generate invoices. How can you get involved in saving trees from being cut down for commercial use? Start using electronic invoices. About 350 thousand subscribers have already switched to them. Thus, they were able to save three hundred trees. And this is not the limit. You can also become part of this movement along with MGTS Internet.
Reviews allow you to find out what the benefits of using electronic invoices are. Among them are the following:
Reviews about MGTS Internet and the use of electronic accounts allow us to conclude that this is incredible convenient way receive information about the current account status. Perhaps you will like it too?
When describing MGTS Internet, reviews highlight both positive and negative aspects. In order to present complete picture how customer service is provided in the company in question. First, let's discuss what subscribers like about MGTS. The following points stand out in particular:
Many people are completely satisfied with the service described above. However, not everyone shares this opinion. Thus, often reviews about MGTS Internet are predominantly negative. What is this connected with?
Why is it so frustrating for MGTS home Internet users? The following points are highlighted:
Of course, many points do not depend on the company as a whole, but rather on specific installers or call center operators. However, this does not make the plight of clients any easier. In addition, shouldn't the company be more careful about the process of recruiting personnel and organizing a system for monitoring the quality of their work? It's worth thinking about.
MGTS is a company with rich history and enormous experience in the communications market. In general, it has been successfully operating for more than a hundred years, constantly developing and improving for the benefit of its clients. Today, MGTS can offer the use of Internet, digital television, mobile or landline city telephone services. It is rare that a provider can boast such a package of affordable services. You can connect one of the services listed above or choose a whole package that will include a combination of several or even all of the previously mentioned features. Why do many people choose to do this? Because the company meets halfway requirements for its loyal customers and provides significant discounts to those who decide to use a whole package of services from MGTS. This choice will help you save a significant amount of money every month. MGTS cares about the well-being of its subscribers and is ready to do a lot, if not everything, in order to earn their trust and loyalty. The overwhelming number of clients of the company in question later recommend it to their friends and acquaintances. Isn't this the highest praise?
Customers also like the ability to choose the payment method that suits them. And there is plenty to choose from: payment in cash at MTS communication stores, payment through a bank, using a bank card, through a terminal or ATM, transfer from electronic wallets of various payment systems. We are also pleased with the opportunity to receive electronic invoices instead of paper receipts. They arrive earlier than the last ones, and they should be paid within the same time frame.
However, clients also leave a lot of negative feedback. Most of them are aimed at the work of local employees (call center operators, installers, and so on). But some are aimed at the very essence of the company’s functioning. They relate to tariffs, Internet connection speed and other similar issues.
Before entering into a contract with any communications service company, review it carefully and carefully review the terms and conditions to which you are agreeing. You must know exactly what Internet speed is stated in the contract, how many television channels you will be able to watch (if we are talking about this service), when you should pay your bills, and exactly how much you will have to pay monthly. It would also be good to understand how soon the service will be restored to you after the previous outage, when you pay off your debts and deposit the required amount of money. It is important to know about all this in advance. This will save you from unpleasant surprises during the operation of your electronic devices, and will also help you to have uninterrupted access to the Internet at a speed that suits you, based on your desires and needs.
Don't forget about your own safety as well. If you have been provided with information from your personal account on the official website of the company in question, do not pass them on to any third parties. Information about the state of your personal account and the mechanism for managing it are strictly confidential. This will protect you from the tricks of scammers and save your money. Additionally, if you prefer to pay your bills online using electronic payments, only enter your bank card details if you are sure that the connection is secure. These simple safety measures will help you avoid serious problems.
Make decisions that you won't regret later. Let the use of the services you choose bring you only positive emotions!
In addition to the above information:
When connecting to the Internet with speed characteristics over 100 Mbit/s based on PON technology, your computer must have a network card installed that supports this technology (if the PC is old, where the network card is 100 Mbit/s, the data transfer speed will be no more than 100 Mbit/s).
Connecting the Internet and Home TV services using ADSL technology:
ADSL router for providing Internet and Home TV services is configured in such a way that the data stream for digital television is considered a priority
For example, when using the Internet service and watching TV at the same time:
if the line capacity is 6 Mbit/s, then when the TV decoder is operating (the minimum required for the Home TV service is about 4.5 Mbit/s), the speed of the Internet flow will decrease and amount to approximately 1.5 Mbit/s.
If you turn off the TV decoder, the Internet connection speed will be restored in full.
Connecting to Internet service via GPON technology:
The reduction in speed may be due to installation additional programs that create a load on the computer or viral activity.
1. Insufficient memory on the PC, the speed of everything decreases, incl. browser.
2. Firewalls installed on the PC (special programs that can completely or partially block access to the Internet or place restrictions on it, depending on the settings).
3. Simultaneous use of the Internet (for example, one user via a WI-FI network, the second with a wired connection).
Wired connection:
It is necessary to make sure that there is no damage to the cable, that there is no damage to the places where the connectors are installed at the ends of the cable ( poor contact of the cable connecting toONT/modem or PC).
Connecting Internet/TV services via Wi-Fi:
Connecting via Wi-Fi has technical limitations. The actual connection speed is usually significantly lower (up to 2 times) than the theoretical one**.
Wi-Fi performance is significantly affected by other Wi-Fi networks, installed, for example, at your neighbors. Speed may also vary due to availability:
** - Theoretical speeds of Wi-Fi standards: IEEE 802.11b - theoretical data transfer speed UP TO 11 Mbit/s; IEEE 802.11g - theoretical data transfer speed UP TO 54 Mbit/s; IEEE 802.11n - theoretical speed UP TO 600 Mbit/s, rarely achievable, depends on the standards supported by the connected subscriber devices.
Connecting to Internet service using ADSL technology:
A decrease in speed may be due to the installation of additional programs that create a load on the computer or virus activity. Also, if you use the Internet simultaneously from several devices, the speed on each may be lower.
