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Introduction
1.1. Supply organization pharmacies
1.2. Formation of product policy of pharmacies
1.3. Assortment policy of pharmacies
2.1. Characteristics of the pharmacy organization
2.2. Analysis of the range of drugs
Conclusion
References
Introduction
Relevance of the study.
Product range management is one of the main activities of every company. This direction becomes especially important in modern conditions transition to market economy, when the buyer places increased demands on the product in terms of quality and assortment, and all the economic indicators of the company and market share depend on the productivity of work with released goods. As world experience shows, leadership in competition goes to those who are most knowledgeable in managing the product range and own the methods of its implementation.
Thus, it seems relevant to consider the features of supplying a pharmacy with medicines, as one of the ways to increase the quality of customer service and, as a result, a way to increase the income of a pharmaceutical institution.
The purpose of the work is: studying the basics of supplying medicines to a pharmaceutical organization.
To achieve this goal, the following are set: tasks:
study the organization of supply to pharmacies;
consider the formation of product policy of pharmacy institutions;
consider assortment policy pharmacies;
explore the formation of an assortment of medical products in a pharmaceutical organization using a specific example.
The object of the study is: product range of a pharmacy organization.
Subject of research: specifics of supplying pharmaceutical organizations with pharmaceutical products.
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Introduction
1. Pharmacy. Classification of pharmacies and its functions
2. Basic requirements for a pharmacy and the composition of the premises
2.2 Composition of the pharmacy premises
3. Pharmacy equipment and staff
3.1 Pharmacy equipment
Conclusion
References
The first pharmacists in Russia appeared in 1547, when the Moscow government sent its ambassador Hans Schmet to Western countries for doctors and pharmacists to serve under the royal family.
The establishment of the first pharmacy in the Kremlin opposite the Chudov Monastery is associated with the arrival of James French. It was open only to the royal family and furnished with royal luxury. The very procedure for manufacturing medicines in the pharmacy was strictly controlled so that there was no bribery of doctors and pharmacists for the purpose of poisoning the royal family.
At the beginning of the 17th century, a new era began for Russian medicine, and to manage medical affairs, the Pharmacy Chamber was created, which controlled the treatment of the royal family, the production of medicines in pharmacies, and schools were created to teach pharmacy skills.
Under Peter I, pharmacies appeared in large Russian cities, and at the end of the 19th century, special plants and factories for the production of medicines appeared. The number of pharmacies expanded, and the pharmacy business was gradually formed into an organized system.
In 1993 - 1995 With the establishment of a unified government, the pharmacy system regulated the supply of medicines to the population. It became possible for anyone with sufficient funds and appropriate education to open a private pharmacy.
In the 21st century, medicinal services to the population and the supply of medical institutions with medicines and medical equipment are provided by pharmacies and enterprises. This includes self-supporting pharmacies located in cities, rural areas and regional settlements, pharmacies at medical institutions, branches, kiosks, pharmacy warehouses, pharmacy stores, pharmaceutical factories, etc.
Self-supporting pharmacies provide the population and medical institutions with medicines and dressings.
By the nature of their activities, pharmacy organizations are divided into:
Manufacture of medicinal products according to doctors' prescriptions, standard prescriptions, with their subsequent sale within a legal entity according to prescriptions and without a doctor's prescription, carrying out the sale of finished medicinal products and other goods authorized for sale from pharmacies to the public with prescriptions or without a doctor's prescription. These include: a pharmacy with production department, a pharmacy with the right to manufacture medications;
Carrying out the sale of finished medicinal products, authorized for dispensing from pharmacies, to the public with or without a doctor’s prescription and health care institutions: these are pharmacies of ready-made forms, a pharmacy without the right to manufacture drugs, a pharmacy kiosk and a pharmacy store.
Relevance of the topic – Pharmacies have been around for about 400 years and their importance has not diminished. We receive a large number of medications through pharmacies. People’s health depends on the organization of the pharmacy’s work and on its provision of the population with medicines and other pharmaceutical products.
Purpose of the work- study the work and organization of pharmacies serving the population. To solve this problem you need to do the following:
Define a pharmacy, show its main task and significance;
Classify pharmacies and determine their functions;
Research how a pharmacy should be organized, what premises are needed in it;
Tell us about the equipment of the pharmacy and the organization of its staff.
Pharmacy is a special specialized organization of the healthcare system engaged in the production, packaging, analysis and sale of medicines.
The main task of the pharmacy is the sale to the population and medical and preventive institutions assigned to supply, as well as to other organizations, manufactured and finished medicines, medical products and other pharmaceutical products.
A pharmacy is traditionally viewed as a healthcare institution, and its activities are formulated as “providing pharmaceutical care to the population.” This assistance includes consultation between the physician and the patient to determine the most effective, safe course of treatment.
Pharmacies in Russia are traditionally engaged in the production of medicines according to individual prescriptions, but in recent years no more than 5% of pharmacy enterprises are engaged in the production of medicines. All pharmacies are classified according to the nature of their activities:
- production pharmacies. They contain production facilities where medicines and trading floor. Pharmacists and pharmacists can prepare medications according to prescriptions and prescriptions from doctors, under the supervision of a pharmacist-technologist and a pharmacist-analyst. The latter carries out qualitative and quantitative analysis of the prepared forms;
- pharmacy counter for finished dosage forms;
- pharmacies of finished dosage forms- pharmacies of this type are engaged only in the sale of drugs manufactured at the factories of manufacturing companies.
Classification according to the nature of the holiday according to GOST 91500.05.0007-2003.
The pharmacy itself
Sales of finished medicinal products to the population with and without a doctor’s prescription, as well as to healthcare institutions;
Manufacturing of medicinal products according to doctors’ prescriptions and the requirements of healthcare institutions, production of in-pharmacy preparations in accordance with approved recipes and packaging of medicinal products and medicinal plant raw materials with their subsequent sale;
Dispensing medications free of charge or at a discount to certain groups of the population in accordance with current legislation Russian Federation;
Sales of medicinal plant raw materials in original packaging, medical products, disinfectants, personal hygiene items, optics, mineral waters, therapeutic, baby and dietary foods, cosmetics and perfumes;
Release of items through the rental office in accordance with the established procedure;
Providing healthcare workers with health care, education, social security and other necessary information about medications available in the pharmacy;
Providing first aid;
Providing advice to ensure responsible self-medication.
Pharmacy point can perform the following functions:
Sale of medicines to the population according to doctor’s prescriptions, except for narcotic drugs, psychotropic, potent and toxic substances, and without a doctor’s prescription;
Manufacturing of medicines according to doctor’s prescriptions and in-pharmacy preparations in accordance with approved recipes and packaging of medicines with their subsequent sale;
Dispensing medicines free of charge or at a discount to certain groups of the population;
Providing the population with the necessary information on the proper use and storage of medications at home;
Providing advice to ensure responsible self-medication;
Providing medical workers healthcare, educational, and social security institutions provide the necessary information about the medications available in the pharmacy, as well as about new medications;
Pharmacy kiosk can perform the following functions:
Sale of medicines to the population without a doctor's prescription;
Sales of packaged medicinal plant raw materials in original packaging, medical products, personal hygiene items;
Providing the population with the necessary information on the proper use and storage of medications at home;
Providing first aid.
Pharmacy store performs the same functions as a pharmacy kiosk.
The basic requirements for a pharmacy serving the population are approved by order of the Ministry of Health of the Russian Federation No. 294 of 1999. In accordance with this order, a pharmacy must be organized in a separate building or within the structure of a building. In the latter case, the pharmacy should be an isolated room with a separate entrance. The pharmacy must have central water supply, sewerage, ventilation, heating and telephone.
The minimum number of residents served by one pharmacy in urban areas is 9.5 thousand people, in rural areas- 6.5 thousand people.
The minimum quantity of medicines dispensed by a pharmacy according to doctors' prescriptions and the requirements of medical institutions must be at least 5.0 thousand units per year.
The external design of the pharmacy must contain:
Green Cross;
A sign with the name “Pharmacy”, its name (number, name), indicating the organizational and legal form and mode of operation;
Addresses and telephone numbers of on-duty and nearby pharmacies, medical institutions and private practitioners;
Information about additional services provided by the pharmacy to the population;
Information on providing first aid to the population;
The pharmacy on duty must have an external alarm.
The interior decoration of pharmacy premises is carried out in accordance with their functional purpose. It is necessary to take into account that the interior of pharmacy premises is not only of great hygienic, but also psychological importance. The surface of the walls in rooms associated with the technological process must be smooth, accessible for wet cleaning and disinfection. In rooms with wet conditions (washing room, distillation and sterilization room, toilet, shower), wall panels to a height of at least 1.8 m are lined with glazed tiles or covered with waterproof synthetic materials and oil paint. The walls above the panels and ceilings are painted with water-based paints.
The walls of the aseptic room, assistant room, and pharmacist-analyst's office should not have sharp corners to avoid dust accumulation. In aseptic conditions, the walls and ceiling should be painted with oil paint or covered with synthetic, easy to clean and disinfect materials, and the ceiling with water-based paint. The panels of the walls of the warehouse, pantries, and dressing rooms to a height of 1.8 m are covered with oil paint; above the panels of the walls and shelves are painted with water-based paint.
In administrative rooms, corridors, and staff rooms, the ceilings are painted with water-based paints, and the walls are covered with moisture-resistant wallpaper. It is not recommended to place moldings on the walls and ceilings of pharmacy premises, especially industrial ones, as they are places where dust accumulates and are difficult to clean. Wall painting and panel cladding should be light in color.
The floors in all rooms of the pharmacy must be insulated, smooth, and easy to wet clean. It is not recommended to cover the floor with parquet.
The composition, area, layout and equipment of pharmacy premises are determined by the volume of work and production activities pharmacies. The minimum area of the pharmacy is 90 sq.m. As the pharmacy develops, its area must correspond to the volume and nature of the work performed. The composition of the premises and equipment of the pharmacy is determined taking into account the recommendations of the Ministry of Health of the Russian Federation and SNiP.
The minimum composition of a pharmacy premises includes: a sales area, a room for preparing medicines, a room for obtaining distilled water, a washing room, a manager’s office, a staff room, a room for storing medicines, a toilet, a dressing room.
Trading room. The minimum size of the sales area is 20 square meters. m. In the sales area, depending on the volume of work of the pharmacy, workplaces must be equipped for receiving prescriptions, dispensing manufactured and finished drugs according to prescriptions, dispensing drugs and medical products without prescriptions. Each workplace equipped with a prefabricated sectional table, which has drawers for storing current supplies of medicines and other pharmaceutical products. There should be a glass window with a transfer window on the front side of each table.
According to the rules, there is a book of reviews and suggestions in the sales area, and advertisements are posted. Copies of the license and the following information must be posted:
On priority services for disabled people and WWII participants;
About the shelf life of medicines prepared in a pharmacy;
About the work of the duty administrator;
About the hours of reception of the population by the director of the pharmacy;
About the help desk;
On supervisory and control authorities;
About employees serving visitors, indicating their last name, middle name and position.
A pharmacy with a minimum sales floor size may have one workplace. Payment for the cost of medicines by the population must be carried out through a cash register.
Square premises for the preparation of medicines must be at least 15 sq.m. and is equipped with special pharmacy furniture, instruments, equipment for the preparation, mixing, filtering, packaging, labeling, packaging and capping of medicines, as well as safes for storing poisonous and narcotic medicines, ethyl alcohol, rods, means of measuring weight, volume, specific gravity, reagents for chemical control of drugs.
In the room for the preparation of medicines, workplaces should be organized for the preparation and quality control of medicines. Depending on the volume of work and the increase in the area of the assistant’s room, specialized workplaces for the production of various dosage forms can be created.
The manufacture of medicines requires the most favorable sanitary and hygienic conditions. Penetration of dust, microorganisms, cold air currents, noise, etc. from the street. will inevitably affect the health of workers and the quality of medicinal products. Therefore, when planning and constructing pharmacies, much attention is paid to entrances through which various contaminants and cold air can enter the pharmacy.
Pharmacies have two entrances: for visitors and staff and for receiving goods. The entrance for visitors to pharmacies of categories 1 and 2 must have two doors, and in pharmacies of categories 3 and 4 - one single door with a width of at least 0.9 m. The door for the service entrance and receiving goods must be 1.2 m wide.
The entrance for visitors is equipped with a vestibule that acts as a protective barrier. The doors in the vestibule should be located at an angle to each other so that the cold air has time to warm up before it enters the sales area. If there is an air thermal curtain in the vestibule, the usual arrangement of doors is possible: one door against the other. The temperature of the supplied air should be within 30-35°C.
Minimum area premises for distilled water production- 5 sq.m. Its equipment must ensure compliance with the sanitary requirements of the pharmacy and it is prohibited to carry out other work not related to the distillation of water. The premises must be equipped with devices for receiving and containers for storing distilled water in accordance with the current rules for the sanitary regime of pharmacies. Square autoclave- at least 10 sq. m.
If there is no separate room, it is necessary to isolate the receiver for distilled water so that dust and microorganisms from the air do not enter it. This is achieved by placing the receiver in a glass box, painted inside and out with white oil paint.
To additionally protect the distilled water from contamination by volatile substances, there are several devices: a glass cap with a glass tube that is connected to the refrigerator, a special sulfuric acid protective lock attached to the receiver, a stopper with a calcium chloride tube attached to the condenser.
Some pharmacies have special installations for automatically supplying distilled water through a glass or polyethylene pipeline directly to assistant tables. This eliminates the need to manually deliver distilled water to work sites and eliminates the risk of contamination. To disinfect water, individual sections of the pipeline are mounted from quartz glass tubes, through which the water is irradiated with a bactericidal lamp.
Wash room has a minimum area of 5 sq.m. Its equipment must ensure compliance with the sanitary requirements of pharmacies. In the washing room there should be designated and marked sinks for washing dishes intended for the preparation of dosage forms:
Injection solutions and eye drops;
Intravenous;
External.
Premises for storing stocks of medicines and medical products must have a minimum area of at least 36 sq.m. and are equipped with racks, cabinets and other necessary equipment to ensure the safety of poisonous, narcotic, potent, flammable, thermolabile and other medicines, medicinal plant materials, medical products in accordance with their physical and chemical properties. Subject to separate financial liability, each pharmacy department must have one or more such premises.
The procedure for storing medicines and medical products is regulated by Order of the Ministry of Health of the Russian Federation dated November 13, 1996 No. 377. Compliance with this instruction allows you to ensure preservation high quality medicines and create safe conditions labor of pharmacists when working with them.
Particular attention is paid to the storage, prescribing, recording and dispensing of poisonous and narcotic drugs. Proper storage of drugs depends on the correct and rational organization of storage, on strict recording of its movement, and regular monitoring of the expiration dates of drugs.
It is also very important to maintain optimal temperature and humidity, and protect certain drugs from light.
Rooms and safes with narcotic and especially poisonous drugs must have an alarm system, and there must be metal bars on the windows.
The equipment of storage rooms must ensure the safety of medicines. These rooms are provided with fire-fighting equipment, and the required temperature and humidity are maintained.
Heating of the room should be carried out by central heating devices; the use of gas appliances with an open flame or electrical appliances with an open spiral is excluded.
Staff room- at least 8 sq.m. and is equipped with furniture for employees to eat and rest. Square dressing room must ensure the storage of home and work clothes in accordance with the sanitary requirements of pharmacies.
Additional premises. To perform its main task, the pharmacy must have additional premises:
Aseptic block for the preparation of aseptic and sterile dosage forms;
Autoclave;
Office of a pharmacist-analyst;
Room for obtaining pyrogen-free water;
Premises for storing flammable, thermolabile and other medicines that require special storage conditions in accordance with their physicochemical properties.
The location of production premises must exclude oncoming flows technological process production of sterile and non-sterile medicines.
pharmacy medicinal healthcare
The equipment of a pharmacy serving the population is regulated by the Approximate Standards for the Technical and Economic Equipment of Pharmacies and Pharmacy Points, which recommend:
Sample set production equipment and special pharmacy furniture;
Apparatuses, instruments, small-scale mechanization for manufacturing, mixing, filtering, packaging, capping, labeling;
Industrial and household equipment.
To carry out in-pharmacy quality control of drugs manufactured in a pharmacy, the pharmacy must be provided with instruments and reagents. All instruments and apparatus must have technical passports, maintenance and equipment repairs must be carried out in a timely manner; control and inspection of weighing instruments must be regularly carried out by metrological services.
In industrial pharmacies producing eye drops and sterile dosage forms, physical, chemical and microbiological quality control of distilled water and medicines must be carried out.
The surface of pharmaceutical equipment, both outside and inside, must be smooth, made of materials resistant to medications and chemicals.
Equipment and pharmacy furniture should be located so as not to leave areas inaccessible for cleaning and not to block the light source or block passages.
It is prohibited to post in production premises equipment not related to the work performed at a specific site, as well as storage of stocks of medicines, parapharmaceutical products, etc. in corridors and production premises.
Equipment intended for the manufacture of sterile dosage forms must be subject to validation - confirmation of the ability of the equipment and auxiliary systems to operate reliably, taking into account permissible deviations.
All pharmacy staff can be divided into the following groups:
Managerial employees;
Specialists;
Production staff.
To management personnel include: pharmacy director (pharmacist), deputy director (pharmacist).
Specialists- This chief accountant, accountant, accountant, economist, senior cashier, cashier.
Pharmaceutical staff divided into pharmacists and pharmacists. Persons with higher or secondary pharmaceutical education can carry out pharmaceutical activities in pharmacy organizations if they have a specialist certificate.
Provisional staff– this is the head of the department (pharmacist), deputy head of the department (pharmacist), pharmacist-technologist, pharmacist-analyst.
Nursing staff– head of department (pharmacist), deputy head of department (pharmacist), pharmacists, kiosk seller, etc.
Support staff consists of packers, nurses, washers, and drivers.
The number of pharmaceutical and support staff is determined by the pharmacy independently and depends on the type of pharmacy and the volume of its work.
The pharmacy must be headed by a person with a pharmaceutical education and at least 5 years of work experience. The staff's work schedule should ensure the restoration of workers' strength and conditions for rest.
Managers at all levels are obliged to take care of the correct placement of specialists and support staff, ensure their training and retraining in the rules of personal hygiene and safety, as well as staff undergoing a preliminary medical examination upon entry to work and periodic medical examinations.
Pharmacy workers are required to comply with the following rules:
When arriving at work, take off your outerwear and shoes;
Before starting work, put on sanitary clothing (gown and cap) and sanitary shoes, wash and disinfect your hands (in industrial pharmacies);
Before visiting the toilet, take off your robe, and after visiting the toilet, wash and disinfect your hands;
Do not go outside the pharmacy in sanitary clothing and shoes.
Production personnel are prohibited from storing personal items other than handkerchiefs at their workplaces and in the pockets of their gowns. Persons engaged in the manufacture, control, and packaging of medicines must cut their nails short, do not cover them with varnish and do not wear rings.
Service personnel must be provided with sets of sanitary clothing and replacement shoes. Sanitary clothing should be changed at least twice a week, towels - daily.
In accordance with Federal Law No. 52 of March 30, 1999 “On the Sanitary and Epidemiological Welfare of the Population,” pharmacy employees involved in the manufacture and control of medications, packaging of medications and processing of pharmaceutical glassware, as well as those in contact with finished products, upon entry to work, they undergo a preliminary medical examination and periodic medical examinations in accordance with current regulatory documentation. The results of the examinations are entered into the employee’s personal medical record.
The contingent of persons subject to preliminary medical examination and periodic medical examinations, as well as the frequency of their conduct, is established by the State Sanitary and Epidemiological Supervision bodies in administrative districts in accordance with Order of the Ministry of Health of the Russian Federation No. 90 dated March 14, 1996.
Managers at all levels are obliged to take care of the correct placement of specialists and support staff, ensure their training and retraining in the rules of personal hygiene and safety, as well as the personnel undergoing periodic and upon entry to work medical examinations.
Pharmacy employees involved in the production and quality control of sterile medicines must undergo certification to assess knowledge and practical skills in the manner prescribed by current legislation.
Pharmacy workers involved in the manufacture and control of medicines, packaging of medicines and processing of pharmaceutical glassware, as well as those in contact with finished products, upon entering work undergo preliminary and periodic medical examinations in accordance with current regulatory documentation. The results of the inspections are recorded in the sanitary book.
Identified patients, as well as bacteria carriers, are sent for treatment and sanitation. Admission of persons to work related to the manufacture, packaging, quality control, and dispensing of drugs is carried out only if they have a certificate from a medical institution about negative results for bacterial carriage.
Every year, pharmacy employees are required to take part in classes on the topic “personal hygiene” organized by the pharmacy administration.
Based on the above, the following conclusions can be drawn.
The main task of a pharmacy serving the population is the manufacture and sale of medicines. The pharmacy must perform the following functions:
Logistics (reception, storage and inventory management);
Production (acceptance of prescriptions, production, control and dispensing of drugs according to doctor’s prescriptions and the requirements of health care facilities);
Information (providing the population and doctors of health care facilities with information about medicines);
Marketing (formation and implementation of assortment and pricing policy);
Medical (providing medical assistance if necessary).
All pharmacies are classified into production pharmacies, which deal with both the preparation of drugs and their sale, and pharmacies, which sell finished dosage forms. There are pharmacies themselves, pharmacy points, pharmacy kiosks and pharmacy stores, each of these organizations performs its own specific functions.
To implement the functions assigned to it, the pharmacy must create the following departments: prescription and production, finished dosage forms, dispensing drugs without prescriptions, parapharmaceutical products, optics, etc.
Each pharmacy has certain premises: a sales area, a room for preparing medicines, a room for obtaining distilled water, a washing room, a manager’s office, a staff room, a room for storing medicines, a toilet, a dressing room. Any pharmacy must comply with sanitary and hygienic standards introduced in accordance with Order of the Ministry of Health of the Russian Federation dated October 21, 1997 No. 309.
1. Loginova R.A., Novikova I.M. Guide to practical exercises in hygiene. M.: Medicine, 1977. 184 p.
2. Minkh A.A. Handbook of Sanitary and Hygienic Research. M.: Medicine, 1973. 400 p.
3. Building codes and rules (SNiP) //-69-78. Medical and preventive institutions. M.: Stroyizdat, 1978. 56 p.
4. Shcherbo A.P. Hospital hygiene. Guide for doctors.
5. Dorofeeva V.V. Organization of a pharmacy sales floor // Pharmacy chain of Russia: Collection of reports. – M.: MCFR, 2000.- P. 100-106.
6. Levinshtein I.I. History of pharmacy and organization of pharmaceutical business. – M.; L.: Medgiz, 1939. – 223 p.
7. Lopatin P.V., Prokhorov F.V. Organization and economics of pharmacy as an object of research // Pharmacy. – 1992. - No. 2. – p.8-10.
8. Pavlov E.Kh. Occupational safety in pharmacy organizations. – M.: MCFR, 2000. – 368 p.
9. Modern management: Encyclopedic reference book: In 2 vols. - M.: Publishing Center, 1997. - T.1. – 585 pp.; T.2. – 576s.
10. Social hygiene (medicine) and healthcare organization: Textbook / Ed. Yu.P. Lisitsyn. – M.: VUNMC Ministry of Health of the Russian Federation, 1998. – 698 p.
11. Order of the Ministry of Health of the Russian Federation dated 01.09.94 Pharmacy serving the population. Collection of basic regulations on pharmaceutical activities / Ed. Chakchira S.P.: Santa, 1996. 74 p.
12. Order of the Ministry of Health of the Russian Federation dated October 21, 1997 No. 309. On approval of instructions on the sanitary regime of pharmacy organizations.
13. Order of the Ministry of Health of the Russian Federation N 309 dated October 21, 1997 “On approval of instructions on the sanitary regime of pharmacy organizations (pharmacies).”
14. Federal Law No. 52 of March 30, 1999 “On the sanitary and epidemiological welfare of the population.”
15. Order of the Ministry of Health of the Russian Federation No. 90 dated 14.0.3.96 “On the procedure for conducting periodic and primary medical examinations workers and medical regulations for admission to the profession."
Trading room
material room
Information stand
The studies were carried out on the basis of Altey Pharmacy LLC No. 29, Birsk st. International, 22.
The pharmacy operates on the basis of full economic management, operates on the basis of the enterprise’s Charter, and is guided in its work by current legislation, orders of the Ministry of Health of the Russian Federation and other governing documents regulating the work of the joint-stock company. The company is registered as legal entity in the tax office, pension fund, social insurance fund and other funds.
The types of pharmacy organizations that have a license for pharmaceutical activities and carry out retail sales of drugs are approved by order of the Ministry of Health of the Russian Federation dated July 27, 2010. No. 553n “On approval of types of pharmacy organizations” (Registered with the Ministry of Justice of the Russian Federation on September 08, 2010 N 18393).
LLC "Pharmacy Altey" No. 29 Birsk st. International, 22.
has licenses to carry out pharmaceutical activities;
The main goals of creating an enterprise are: meeting the needs of the population and medical organizations in medicine, medical sciences, performance of work and provision of services in the field of pharmaceutical activities.
This pharmacy has the following departments:
ü department of finished drugs;
ü OTC department
and premises:
ü trading floor;
ü staff rest room;
ü office of the pharmacy manager;
ü storage space for disinfectants and cleaning equipment;
ü toilet room.
Not available in pharmacy industrial enterprises, which can pollute the air of the pharmacy territory with dust and gases, since this area is residential.
Regulation of pharmaceutical activities is based on the following legislative and regulatory documents:
1. Federal Law of April 12, 2010 No. 61-FZ “On the Circulation of Medicines” (as amended by Federal Law of March 8, 2015 No. 34);
2.Federal Law No. 323-FZ of November 21, 2011. “On the protection of citizens’ health” (as amended No. 78-FZ dated April 6, 2015);
3. Federal Law No. 99 of May 4, 2011 "About licensing individual species activities" (as amended by Federal Law No. 519-FZ of December 31, 2014);
4. Federal law dated November 21, 2011 city N 327
-Federal Law
“On amendments to certain legislative acts of the Russian Federation in connection with the adoption of the Federal Law “On Organized Trading” (as amended by Federal Law No. 445-FZ dated December 22, 2014);
5. Federal Law “On the Protection of Consumer Rights” dated January 9, 1996 No. 2-FZ (as amended on May 5, 2014, as amended on July 1, 2014);
6. Code of Ethics for Russian Pharmacists;
7. Order of the Ministry of Health and social development Russia dated August 23, 2010 No. 706n “On approval of the rules for storing drugs” (Registered with the Ministry of Justice of the Russian Federation on October 4, 2010 No. 18608);
8. Order of the Ministry of Health and Social Development of Russia dated December 14, 2005. No. 785 “On the procedure for dispensing drugs” (Registered with the Ministry of Justice of Russia on January 16, 2006 No. 7353) (as amended by the Order of the Ministry of Health and Social Development of Russia on April 22, 2014)
9. Order of the Ministry of Health and Social Development of the Russian Federation dated December 20, 2012. No. 1175n “On approval of the procedure for prescribing and prescribing medications, as well as forms of prescription forms for medications, the procedure for processing these forms, their recording and storage” (as amended by the Order of the Ministry of Health and Social Development of the Russian Federation dated December 2, 2013);
10. Order of the Ministry of Health and Social Development of the Russian Federation No. 1198n dated December 27, 2011. “On approval of rules in the field of circulation of medical devices” (Registered with the Ministry of Justice of Russia on 03/07/2013 No. 27547);
11. Order of the Ministry of Health and Social Development of the Russian Federation No. 1221n dated December 28, 2010. “On amendments to the Rules for the storage of medicines, approved by order of the Ministry of Health and Social Development of the Russian Federation dated August 23, 2010. N 706n" (Registered with the Ministry of Justice of the Russian Federation on 02/04/2011 No. 19703);
12. Order No. 562n dated May 17, 2012. “On approval of the Leave Procedure individuals medicinal products for medical use, containing, in addition to small quantities of narcotic drugs, psychotropic substances and their precursors, other pharmacological active substances” (as amended on August 21, 2014);
2.2. Analysis of requirements fulfillment legislative framework in the field of consumer protection at Altey Pharmacy LLC No. 29, Birsk.
We have analyzed compliance with legislative requirements in the field of consumer protection. The analysis was carried out using regulations:
Decree of the Government of the Russian Federation No. 55 “On approval of the rules for the sale of certain types of goods, a list of durable goods that are not subject to the buyer’s requirements for gratuitous provision for the period of repair or replacement of a similar product, and a list of non-food goods of adequate quality that cannot be returned or exchanged for similar goods of other sizes, shapes, dimensions, styles, colors or configurations” (as amended by Resolutions of the Government of the Russian Federation, January 5, 2015 No. 6).
Federal Law "On the Protection of Consumer Rights" dated January 9, 1996 No. 2-FZ (as amended on May 5, 2014, as amended on July 1, 2014);
Order of the Ministry of Health and Social Development of Russia dated December 14, 2005. No. 785 “On the procedure for dispensing drugs” (Registered with the Ministry of Justice of Russia on January 16, 2006 No. 7353) (as amended by the Order of the Ministry of Health and Social Development of Russia on April 22, 2014);
Table 1 provides a comparative analysis of compliance with the requirements of the Government of the Russian Federation No. 55 “Altey Pharmacy” No. 29.
Table 1
Comparative analysis data on the implementation of "Altey Pharmacy" No. 29 according to the Decree of the Government of the Russian Federation No. 55
| No. | Requirements imposed by the Decree of the Government of the Russian Federation No. 55 | Compliance with these requirements in “Altey Pharmacy” No. 29. |
| The seller is obliged to bring to the attention of the buyer the company name (name) of his organization, its location (legal address) and operating hours, placing the specified information on the organization’s sign. | The pharmacy has a sign designed in accordance with the requirements stipulated by the Law of the Republic of Bashkortostan “On the Protection of Consumer Rights in the Republic of Bashkortostan” in the Bashkir and Russian languages, indicating subordination. (Fig. 1 Sign “Altey Pharmacy” No. 29) The requirements are met. | |
| The seller must have the necessary premises, equipment and inventory that ensure, in accordance with the requirements of standards, the preservation of the quality and safety of goods during their storage and sale at the point of sale, appropriate trading conditions, as well as the ability for buyers to correctly select goods. | "Altey Pharmacy" No. 29 has the following premises: · sales area; · staff rest room; · office of the pharmacy manager; · storage space for disinfectants and cleaning equipment; · toilet room. equipment and inventory that ensure, in accordance with the requirements of standards, the preservation of the quality and safety of goods during their storage and sale at the point of sale, appropriate trading conditions.  (Fig. 2 Altey Pharmacy trading floor No. 29) The requirements are met. |
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| The JSC must provide the buyer with information about state registration and the name of the body that registered it. If the activity carried out by the seller is subject to licensing, then he is obliged to provide information about the number and validity period of the license, as well as about the authority that issued it. This information is placed in places convenient for the buyer to review. The consumer must also be provided with clear and reliable information about the services provided, their prices and conditions for the provision of services, as well as about the forms of service used when selling goods (pre-orders, sales of goods at home and other forms). | In this pharmacy in the sales area there is a consumer corner, which includes the following information: “Altey Pharmacy” No. 29 carries out pharmaceutical activities on the basis of license No. LO-02-02-002033 dated May 6, 2015, registration number 1120280015195  (Fig. 3 License "Altey Pharmacy" No. 29) - Law "On the Protection of Consumer Rights of the Republic of Belarus"  (Fig. 4 Information on consumer protection) -Book of complaints and suggestions  (Fig. 5 Book of complaints and suggestions “Altey Pharmacy” No. 29.) - Information about the reception of visitors by the head of the pharmacy on Mon., Tue., Wed., Thu., Fri. from 9:00 – 18:00.  (Fig. 6 Information for visitors) |
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| The seller is obliged to promptly, in a clear and accessible form, bring to the attention of the buyer the necessary and reliable information about the goods and their manufacturers, ensuring the possibility of the correct choice of goods. | An assortment of goods offered for sale is displayed on the display window. The display cases are designed taking into account the completeness of information about the product.  (Fig. 7 Showcase “Altey Pharmacy” No. 29) Each showcase has a rubric. Each drug has a price tag, and there are advertising brochures on the table in the visitors’ sitting area.  (Fig. 8 Advertising brochures) When dispensing medications, an authorized employee of a pharmacy organization informs the buyer about the rules for taking medications: regimen, single and daily dose, method of administration, storage rules, etc.; draws the buyer's attention to the need to carefully read the information about the drug. The employee responds professionally, competently, and in compliance with ethical requirements. The requirements are being met. |
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| Information must necessarily contain: name of the product; corporate name (name) and location (legal address) of the manufacturer of the goods, location of the organization (organizations) authorized by the manufacturer (seller) to accept claims from buyers and carry out repairs and maintenance of the goods; designation of standards, the mandatory requirements of which the product must comply with; information about the main consumer properties of the product; rules and conditions for the effective and safe use of the product; warranty period, if it is installed for a specific product; service life or expiration date, if they are established for a specific product, as well as information about the necessary actions of the buyer after the expiration of the specified periods and the possible consequences of failure to perform such actions, if the goods after the expiration of the specified periods pose a danger to the life, health and property of the buyer or become unsuitable for intended use; price and terms of purchase of goods. | Each medicine, medical device has instructions for use, which reflect: - registration number; - trade name of the drug; - INN; - dosage form; -compound; - description; - pharmacotherapeutic group; - pharmacological properties · pharmacodynamics; · pharmacokinetics; - indications for use; - contraindications; - use during pregnancy and lactation; - method of administration and dose; - side effects; - overdose; - storage conditions; - best before date; - conditions for dispensing from the pharmacy; - manufacturer.  (Fig. 9 Instructions for use of the drug) The requirements are met. |
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| The seller is obliged to comply with the mandatory requirements, taking into account the profile and specialization of his activity, established in state standards, sanitary, veterinary, fire safety rules and other regulatory documents. | The activities of the Altey Pharmacy No. 29 are carried out in accordance with the laws of the Russian Federation, Decrees of the Presidents of the Russian Federation, regulatory legal acts of the Ministry, the Government of the Russian Federation of the Republic of Bashkortostan, orders and instructions of the Ministry of Health of the Russian Federation and the Republic of Belarus. The list of legislative and regulatory framework is given above. The requirements are being met. | |
| The prices of goods sold by the seller, as well as other terms of the contract, must be the same for all buyers, with the exception of cases where federal laws or other regulatory legal acts allow the provision of benefits for certain categories of buyers. | TAA prices are set for all consumers at the same price level. The pharmacy does not issue discounts.  (Fig. 10 Information for visitors) The requirements are met. |
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| The seller is obliged to ensure the availability of uniform and clearly written price tags for the goods sold, indicating the name of the product, its grade, price per weight or unit of goods, the signature of the financially responsible person or the seal of the organization, and the date the price tag was issued. | In this pharmacy organization, the products sold have clearly written price tags indicating the name of the product, price, signature of the financially responsible person, and the date the price tag was issued.  (Fig. 11 Price list in “Altey Pharmacy” No. 29) The requirements are met. |
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| The contract is considered concluded in proper form from the moment the seller issues to the buyer a cash or sales receipt or other document confirming payment for the goods, unless otherwise provided federal law or an agreement between the seller and the buyer. In case of retail sales, along with the goods, the buyer is given a sales receipt, which indicates the name of the goods and information about the seller, the date of sale, quantity and price of the goods, and also the signature of the seller’s representative. |  (Fig. 12 Sales receipt) The requirements are met. |
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| Goods that are not subject to exchange or return on the grounds specified in this paragraph in accordance with the list approved by the Government of the Russian Federation. |  (Fig. 13. Information for buyers) The requirements are met. |
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| Before entering the sales area, medicines and medical products must undergo pre-sale preparation, which includes unpacking, sorting and inspection of the goods; checking the quality of the product (by external signs) and the availability of the necessary information about the product and its manufacturer. | Before being supplied to the sales floor in a pharmacy, medicines undergo pre-sale preparation, which includes unpacking, sorting and inspection of the goods; checking the quality by external signs and the availability of the necessary information about the product and its manufacturer (supplier). The requirements are being met. |
From the above, the following conclusion follows: the fact that Altey Pharmacy LLC No. 29, which is located at the address: Birsk, st. Internationalnaya, 22 fulfills all the requirements for pharmacy organizations in accordance with Decree of the Government of the Russian Federation No. 55 of January 19, 1998. (as amended on January 5, 2015).
