Rostelecom’s unified technical and service support service works around the clock for the operator’s clients in Moscow and the Moscow region.
Free single telephone number for clients of all divisions of Rostelecom in Moscow - access to the Internet and TV, mobile communications and telephony.
8800 100-0-800The Hotline number 8800 1000800 provides comprehensive customer service operator Rostelecom in the capital region:
To access personal information According to your Rostelecom Moscow subscriber agreement, you may need to provide the Hotline operator with your passport details and your agreement number. For connection paid services and options may apply additional fee, in accordance with the operator's tariffs.
In the Personal Account of a subscriber of the Rostelecom Moscow operator, you can independently change tariff plan mobile communications and home Internet, manage services and options, find out billing information, set up auto-payment and much more. There is no need to visit a customer service center or call a hotline - many issues can be resolved remotely in a couple of clicks.
If you have any problems accessing or registering in your personal account, please contact Rostelecom subscriber hotline, by a single number 8800 1000800 from a mobile or landline phone in Moscow and the Moscow region.
You can contact specialists of the telecommunications company Rostelecom Moscow not only by calling the “Hotline” in the capital region, but also promptly using online services. We will be able to respond to requests most quickly through the Viber program. You can also leave a request using the feedback form on the company’s official portal.
Rostelecom customer service is available for your questions and suggestions in the most popular social networks. Join official groups operator VKontakte , on Odnoklassniki and in Facebook .
Moscow and the Moscow region, Zelenograd, Moskovsky, Troitsk, Shcherbinka, Podolsk, Aprelevka, Balashikha, Bronnitsy, Vereya, Vidnoye, Volokolamsk, Voskresensk, Vysokovsk, Golitsyno, Dedovsk, Dzerzhinsky, Dmitrov, Dolgoprudny, Domodedovo, Drezna, Dubna, Yegoryevsk, Zheleznodorozhny , Zhukovsky, Zaraysk, Zvenigorod, Ivanteevka, Istra, Kashira, Klimovsk, Klin, Kolomna, Korolev, Kotelniki, Krasnoarmeysk, Krasnogorsk, Krasnozavodsk, Krasnoznamensk, Kubinka, Kurovskoye, Likino-Dulevo, Lobnya, Losino, Petrovsky, Lukhovitsy, Lytkarino, Lyubertsy , Mozhaisk, Mytishchi, Naro-Fominsk, Noginsk, Noginsk-5, Odintsovo, Ozherelye, Ozery, Orekhovo-Zuevo, Pavlovsky Posad, Peresvet and Protvino.
In the contact details of the telecommunications provider Rostelecom Moscow Changes are possible. If necessary, check the latest information by calling 24/7 hotline(help desk of the provider and mobile operator) 8800 1000800 or on the official website rt.ru/moscow. The data and links provided are current as of March 2020.
To control the quality of subscriber service, all conversations with center specialists technical support Rostelecom Moscow are recording. All tariffs and prices for mobile operator and home Internet services in Moscow and the Moscow region are given in this section for informational purposes only.
Russia's largest Internet provider, wireline and cellular communication, as well as interactive television, treats its customers with respect and, to ensure a productive dialogue, offers several ways to contact technical support. Where can I get the Rostelecom operator number and how to call the Rostelecom operator? After reading this informational article, you will be able to quickly choose the optimal way to communicate with the operator and resolve any emergency situation.
The most convenient way to contact the operator is to call the technical support service. It should be noted that Rostelecom has both paid and toll-free phone numbers. Just in case, both options should be written down in the phone book.
In other regions of the Russian Federation, there are other reference numbers, which are posted on the Rostelecom website in the “Help” section, “Phone” tab.
You can report your problem, leave feedback or suggestions not only by telephone. To do this, the Rostelecom operator has a number of services that are ready to quickly respond to incoming messages.
When you can’t call or reach an operator, then it’s time to use online chat. It is noteworthy that you can get into it both from a single personal account and from mobile application"My Rostelecom" In this case, a quick solution to the problem depends on the availability of an Internet connection on the device and a correctly formulated question.
You can find answers, express your opinion and simply communicate with those who have been using Rostelecom’s services for many years on social networks: Odnoklassniki, Facebook, Twitter, VKontakte, Youtube and Telegram.
For letters there is always a single address online email [email protected]. In addition, each regional office has its own email address, the address of which can be found on the website of its region.
Especially for reviews, comments and wishes, Rostelecom managers offer to fill out a feedback form in which you must indicate a minimum of data: contact phone number or email and the text of the request. The support service undertakes to send an answer or call back within 24 hours.
For those who wish to speak in person with a representative of a telecommunications company, there are customer service centers in all major cities. Their addresses, opening hours and contact numbers are listed in the “Help” section, “Office” tab.
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The operator Rostelkom provides Internet connection, television, and city telephone services. A problem or malfunction can occur with any of the systems. Where to turn if you couldn’t solve the problem yourself? Of course, to the operator providing the service.
Rostelecom's support service has posted its details on the provider's official website. Here you can find all the necessary telephone numbers to receive help and simply information of interest. Where can I find the number on the website?
Before this, you need to select your region in which the subscriber lives, since there is no single Rostelecom help desk number. The exception is a special number: 8-800-100-08-00. You can call this number from any corner of the country to apply for connection to any service: telephone, Internet, television.
The Rostelecom technical support service in Moscow and the Moscow region will answer at 8-800-707-12-12. There is no need to look for it on the provider’s official website, since in Moscow the Internet and television are provided to subscribers under the “Online” brand. It is on the website of the Online operator that you can find a technical support number that you need to call if you have problems with Internet access and television.
If a person just needs to get information related to the connection, then Rostelecom’s support service will not help.
In this case, you will need to use a single number 8-800-707-80-00 or 8-800-100-08-00. Using the registered numbers, everyone has the opportunity to receive all the information on connecting to television, the Internet and a landline telephone, to submit applications for changing the tariff, connecting to additional services provided by the provider.
Technical support for fixed-line services (for landline phone owners) - +7-495-727-49-77. By calling this number, subscribers can:
When calling the number +7-495-727-49-77, the subscriber will be taken to an automated information service. This service operates 24 hours a day and is intended to receive reference information on communication tariffs, city and country codes, Rostelecom news, and office addresses.
If the subscriber is unable to reach the registered number, then it is worth using the backup number +7-495-727-49-07 - it, like the main number, works around the clock.
If a subscriber wants to connect to Rostelecom, but does not know how to do it, then you can submit an application automatically:
you need to make a call to a special number 8-800-100-25-25. This service is aimed only at subscribers who are individuals.
Find out the phone numbers for help and information services Rostelecom in a specific city and region you can:
In response to the operation, all telephone numbers valid in the specified region (city) will appear in the window.
On the Rostelecom website, every visitor has the opportunity to ask a question about a particular problem and receive an answer to it in as soon as possible. You just need to use the feedback form.
Rostelecom users often need to contact support. The operator’s numbers are different and we will describe in detail where to call in certain cases in the article.
Rostelecom is a large Internet provider, provider of telephone (mobile landline) communications and digital services not only in Russia, but also in Europe. If you need information about connecting new services, have complaints about the quality of existing services, or have problems setting up equipment, you need to contact the hotline. To resolve such issues, a free multi-line telephone has been allocated:
88001000800 – obtaining information on services, sales department;
By calling this number for advice, the call center operator will, if necessary, connect you with a specialist in the relevant field. Each territorial office has its own hotline. Calls to local hotline numbers are often routed with higher priority and allow you to quickly resolve the problem or get help from the right specialist.
For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact telephone numbers for both individuals and legal entities.
Calls to these numbers are available around the clock throughout Russia, both from mobile and landline phones. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD command - *111#. An auto-informer is available at 8 800 707 33 33.
When making calls to any 8 800 numbers from abroad, take into account roaming and correct dialing. For clients in roaming, the telephone number +7 902 188 18 10 is provided. The prefix +7 is mandatory, since this is an international format. Subscribers of the Rostelecom mobile network will not be charged for calls to this number. For other operators, the cost will be in accordance with current tariffs.
All listed customer support numbers are available to call around the clock, and do not depend on weekends and holidays.
If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/) you can find email addresses and telephone numbers of the macro-regional (head) branch and offices in all cities where services are provided.
Ways to contact the company:
Rostelecom has the largest number of users among national telecommunications companies in Europe and Russia. For its clients, the operator provides Internet, landline and mobile communications, and pay television services.
Occupying a leading position in a large number of regions, Rostelecom has created a large number of specialized support services. This allows us to quickly resolve emergency situations and help clients resolve various issues of interest.
If problems arise with communication, the question arises: “How to call the Rostelecom operator?” It is also worth knowing that calls to the operator can be made around the clock and absolutely free.
I love it necessary information You can get it by calling the unified support service at the short number 111. You can call the help desk from a mobile phone. This is a universal number for subscribers in all regions of Russia.
To contact Rostelecom operator employees, you just need to make a call from your mobile device(phone or tablet) to the required support service.
Consult with a technical support specialist regarding equipment setup issues, or other technical issues, which are related to Internet access, Interactive TV or other services. You can get answers to questions or call a specialist by calling 8 800 707 18 11.
Subscribers, namely individuals, can receive support from a single service 8 800 181 18 30.
Reference information is provided by the information service 8 800 707 18 00. You can get information about tariffs, services, account status, conditions for receiving, execution or renewal of contracts, questions about activating the “Promised Payment” service.
Cellular subscribers can call the support number 8 800 300 18 02.
Cellular communications of the CDMA system are serviced by technical support at 8 800 450 01 56.
CDMA users will receive information support by calling 8 800 450 01 59.
Answers to questions about international and long-distance communications can be obtained from the technical support service for telephone subscribers at 8 800 300 18 01.
If you have questions about broadband Internet access, subscribers will receive support by calling 8 800 300 18 03.
When complaints or complaints arise regarding the services provided by employees of sales salons or help desks, they should be left by calling 8 800 300 18 17.
In order to obtain information regarding the services provided and their cost, you should call the telephone number 8 800 100 08 00.
From a landline phone, calls can be made to numbers starting with 8 800.
There is also an automatic notification number 8 800 707 33 33. This is an autoinformer that will allow you to remotely change the existing tariff plan for services provided by local telephone communications and the Internet (for individuals).
In the event that you are outside the territory Russian Federation, you can contact the operator in two ways.
The main thing is to make a call to the toll-free number +7 902 188 18 10. The set must be in international format, so you must first indicate +7.
To contact the operator you can always use " Personal account", which is located on the official website of Rostelecom. It's pretty fast and convenient way to answer questions and solve problems. You can consult with a support specialist using the Internet.
To do this, you need to visit the operator’s website; just click “Write to support” in the menu at the bottom.
Rostelecom subscribers can call the operator for information of interest using the telephone numbers listed above.
